Terms of service
Last updated: 13th August 2026
These Terms of Service govern the use of www.kulori.com and purchases made through KULORI.
Throughout these Terms, “KULORI”, “we”, “us” and “our” refer to the business operating the KULORI online store.
By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms limits or excludes any mandatory rights available to consumers under Maltese or European Union law.
1. ABOUT KULORI
KULORI is a Malta-based online retailer offering curated home décor, furniture, lighting, mirrors, wall art, decorative objects, sculptures, collectibles and selected limited-edition pieces.
Trading name: KULORI
Email: info@kulori.com
Customer support: support@kulori.com
Telephone / WhatsApp: +356 79023404
Website: www.kulori.com
VAT number: MT24754509
Legal trader: KULORI
Business address: Triq il-Fortizza, Pembroke, Malta
Our online store is hosted by Shopify.
2. LEGAL FRAMEWORK
KULORI operates in accordance with applicable Maltese and European Union law, including consumer-protection, distance-selling and electronic-commerce legislation.
These Terms are intended to operate alongside the Consumer Affairs Act (Chapter 378 of the Laws of Malta), the Consumer Rights Regulations (S.L. 378.17) and applicable EU consumer legislation.
Where a provision of these Terms conflicts with a mandatory consumer right, the mandatory legal provision will prevail.
3. USE OF OUR WEBSITE
You may use the KULORI website only for lawful purposes.
You must not:
- use the website fraudulently or unlawfully;
- interfere with its security or proper operation;
- introduce viruses, malware or harmful code;
- attempt unauthorised access to our systems;
- misuse or reproduce our content for commercial purposes without permission; or
- infringe the intellectual-property rights of KULORI or any third party.
We may restrict access where reasonably necessary for security, fraud prevention, maintenance or legal compliance.
4. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, dimensions, materials, finishes, prices and availability are presented accurately.
Because screens, lighting and device settings vary, colours displayed online may differ slightly from the physical product.
Dimensions may be approximate where indicated.
Handcrafted, hand-painted, artisan-finished or individually produced products may feature minor variations in colour, texture, brushwork, finish, pattern or detailing. These natural variations can form part of the character of individually finished pieces.
Nothing in this section limits your statutory rights where a product is damaged, defective, incorrectly supplied or does not conform to the contract.
5. CURATED AND THIRD-PARTY BRANDS
KULORI curates products from selected designers, artists, studios, manufacturers and suppliers.
Where a product is designed or produced by a collaborating brand or artist, the relevant brand, artist or studio may retain intellectual-property rights in that product and its design.
KULORI acts as the retailer unless expressly stated otherwise.
6. LIMITED EDITIONS, SIGNED PIECES AND AUTHENTICITY
Certain sculptures, artworks and other products may be described as:
- limited edition;
- special edition;
- individually numbered;
- signed;
- handcrafted;
- hand-painted; or
- supplied with a Certificate of Authenticity.
Where these characteristics apply, they will be stated on the relevant product page.
Edition numbers do not represent or guarantee future financial or investment value.
Terms such as “collectible”, “limited edition” or “special edition” describe the artistic, production or edition characteristics of the product and do not constitute investment advice.
7. AVAILABILITY
All products and orders are subject to availability.
Products may be:
- in stock;
- awaiting replenishment;
- available for pre-order;
- produced following an order;
- made to order; or
- customised or personalised.
Estimated production, dispatch or delivery periods may vary depending on the product.
If an ordered product becomes unavailable, we will contact you and, where applicable, refund any amount paid for the unavailable product.
8. ORDERS
When you place an order, you are offering to purchase the products in your basket.
Before completing checkout, you will have the opportunity to review your order, including products, quantities, prices and applicable delivery charges.
An order confirmation or acknowledgement may be sent electronically.
A contract is concluded when KULORI accepts your order.
We reserve the right to decline or cancel an order before fulfilment where reasonably necessary, including where:
- the product is unavailable;
- payment cannot be authorised;
- there is an obvious pricing or technical error;
- delivery cannot reasonably be completed to the supplied address;
- we reasonably suspect fraud or unauthorised activity; or
- fulfilling the transaction would breach applicable law.
Where we cancel an order after payment has been collected, the relevant amount will be refunded.
9. PRICES
All consumer prices are displayed in euro (€) unless otherwise stated.
Prices include applicable VAT where required.
Any delivery, transport or other mandatory charge payable by you will be shown or communicated before you complete your purchase.
We may change prices at any time. Price changes will not normally affect orders already accepted by KULORI.
10. OBVIOUS PRICING ERRORS
Although we take reasonable care with pricing, an obvious pricing or technical error may occasionally occur.
Where a displayed price is clearly incorrect, we may contact you before fulfilment and offer you the choice of:
- purchasing the item at the correct price; or
- cancelling the affected item or order.
Any payment collected for a cancelled item will be refunded.
11. PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may be subject to specific conditions communicated at the time of the promotion.
Unless otherwise stated:
- discounts cannot be exchanged for cash;
- promotional codes must be entered where required before checkout is completed;
- promotions may have an expiry date; and
- promotions may not be combined.
Promotional conditions do not remove or reduce mandatory consumer rights.
12. PAYMENT
Available payment methods are displayed at checkout.
By providing payment information, you confirm that you are authorised to use the selected payment method.
Payment processing may be performed by Shopify and/or authorised third-party payment providers.
We do not guarantee acceptance of any payment where authorisation is declined by the relevant provider.
13. DELIVERY
Available delivery options, charges and estimated delivery periods will be shown or communicated before the order is completed where required.
Delivery periods may depend on:
- product availability;
- production time;
- product size and weight;
- delivery destination;
- supplier lead times; and
- the delivery service required.
Estimated dates are not guaranteed exact dates unless expressly agreed as such.
Your statutory rights regarding delayed delivery remain unaffected.
14. MALTA AND GOZO
KULORI may offer delivery or collection arrangements within Malta and Gozo depending on the product, size and location.
Where available, KULORI may offer free collection of eligible returns in Malta.
For Gozo, where KULORI is requested to arrange return collection or special transport, an additional Gozo transport charge may apply.
Any applicable charge will be communicated before the collection service is agreed.
Customers are not required to use a KULORI-arranged collection service where they are otherwise legally entitled to return an item themselves.
15. RISK OF LOSS OR DAMAGE
Where KULORI arranges delivery to a consumer, responsibility for accidental loss or damage remains with KULORI until the goods are physically received by you or by another person designated by you, other than the carrier.
Different rules may apply where you independently appoint a carrier that was not offered by KULORI.
16. DELIVERY INSPECTION
Please inspect your order as soon as reasonably possible following delivery.
If an item arrives damaged, defective, incomplete or incorrect, contact us promptly at:
Photographs of the item, packaging and delivery damage may help us assess the issue and arrange an appropriate solution more efficiently.
A delay in notifying us does not automatically remove any statutory rights you may have.
17. CONFORMITY AND STATUTORY GUARANTEE
Products purchased by consumers must conform to the sales contract and applicable law.
Where goods do not conform, consumers may be entitled to statutory remedies such as repair, replacement, price reduction or termination of the contract, depending on the circumstances and applicable law.
These rights exist independently from KULORI's 14-day withdrawal and returns procedure.
Applicable EU rules on conformity and consumer remedies are reflected in Malta's consumer legislation.
18. RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
Consumers purchasing online may have a statutory 14-day right of withdrawal.
Full information regarding withdrawals, returns, refunds, exclusions, Malta collections and Gozo return arrangements is set out in our separate Returns & Refunds Policy, which forms part of these Terms.
Nothing in that policy limits your statutory consumer rights.
19. MADE-TO-ORDER PRODUCTS
A product is not automatically excluded from the statutory right of withdrawal merely because it is produced after the order is placed.
A standard product made or sourced following an order may remain eligible for withdrawal unless a recognised legal exception applies.
20. CUSTOMISED AND PERSONALISED PRODUCTS
The statutory right of withdrawal may not apply to goods made to a customer's specifications or clearly personalised, as permitted under applicable consumer law.
Where this exception applies, it will be communicated where required.
This does not remove your legal rights where personalised goods are defective, damaged or do not conform to the contract.
21. SALE PRODUCTS
Discounted and sale products retain the same mandatory statutory consumer protections as full-price products.
A product cannot be made non-returnable merely because it was purchased at a discount where the statutory right of withdrawal otherwise applies.
22. INTELLECTUAL PROPERTY
Unless otherwise stated, the original content of the KULORI website, including its branding, text, graphics, layouts, photographs and other original materials, is owned by or licensed to KULORI.
Product designs, artwork, trademarks and photographs may also belong to KULORI's artists, designers, suppliers and collaborating brands.
You may not copy, reproduce, modify, distribute or commercially exploit protected content without permission from the relevant rights holder, except where permitted by law.
23. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including:
- Shopify;
- payment providers;
- delivery and logistics providers;
- analytics providers;
- social-media platforms; and
- other technology providers.
Third-party services may operate under their own terms and privacy policies.
Nothing in this section removes KULORI's responsibilities as seller where those responsibilities are imposed on us by law.
24. WEBSITE AVAILABILITY
We aim to keep the website accurate, secure and available.
We do not guarantee that the website will be uninterrupted at all times and may temporarily suspend access for maintenance, technical issues or security reasons.
Nothing in this clause limits rights or remedies relating to an order already placed.
25. LIABILITY
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.
In particular, nothing limits:
- mandatory consumer rights;
- liability for fraud or fraudulent misrepresentation;
- liability for death or personal injury where such liability cannot lawfully be excluded; or
- any other liability that cannot legally be excluded.
To the extent permitted by law, KULORI is not responsible for losses resulting from misuse of products contrary to their intended purpose or supplied instructions.
26. EVENTS OUTSIDE OUR REASONABLE CONTROL
KULORI will not be responsible for delays caused by circumstances genuinely outside our reasonable control, subject to mandatory consumer rights.
Examples may include significant transport disruption, natural disasters, governmental restrictions or disruption affecting third-party logistics networks.
Where such circumstances affect an order, we will take reasonable steps to communicate with the customer and fulfil our legal obligations.
27. PRIVACY
Personal information is processed in accordance with our separate Privacy Policy and applicable data-protection legislation, including the General Data Protection Regulation.
28. CHANGES TO THESE TERMS
We may update these Terms when reasonably necessary to reflect changes to our website, business practices or applicable legislation.
The version applicable to an order will normally be the version in force at the time the order was placed, subject to mandatory law.
The latest version will be available on www.kulori.com.
29. COMPLAINTS
If you have a concern regarding an order or product, please contact:
Email: support@kulori.com
Telephone / WhatsApp: +356 79023404
We will aim to resolve complaints fairly and in accordance with applicable consumer law.
Consumers may also seek assistance from the competent Maltese consumer-protection or alternative-dispute-resolution authorities where applicable.
30. GOVERNING LAW
These Terms and contracts concluded through KULORI are governed by the laws of Malta.
Where you are a consumer resident in another EU or EEA country, this choice of law does not remove mandatory consumer protections that cannot legally be excluded under the law applicable to you.
31. JURISDICTION
Disputes will be dealt with by the competent courts determined under applicable Maltese and European Union law.
Nothing in these Terms restricts any mandatory consumer right concerning where legal proceedings may be brought.
32. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
33. CONTACT
For questions regarding these Terms:
KULORI
Trading name: KULORI
Contact Form: https://kulori.com/pages/contact
Telephone / WhatsApp: +356 79023404
Email: info@kulori.com
Customer support: support@kulori.com
Sales: sales@kulori.com
Website: www.kulori.com
VAT number: MT24754509
Business address: Triq il-Fortizza, Pembroke, Malta